About UCCR Solution™
Universal Contact Center Reporting™ (UCCR) means delivering better insight about your customers’
interactions from multiple platforms such as Genesys (voice and media), Cisco (UCCE and UCCX),
Interactive Intelligence (ININ) so you can take more effective management action.
Our approach is driven by the UCCR™ that creates a unified management information infrastructure - bringing
together information from all of your contact routing platforms, back office applications and workflow
systems across your multi-site enterprise.
Uniquely the UCCR™ uses event level data to provide comprehensive, accurate and innovative information
that will dramatically improve your organization's critical Front and Back Office management processes:
Management Information for contact traffic
With exceptional information for these business-critical operational areas our customers have been able
to address their key business issues including:
improving employee retention
improving customer retention
Universal Contact Center Reporting™ (UCCR) consist of:
Unified Web Configuration Tool