maxdata09Feb 11, 20211 minGenesys & Cisco ReportingEvery contact center has unique reporting needs that depend on the line of business. This reporting tool helps to understand KPIs at a...
maxdata09Aug 22, 20201 minAll-In-One Genesys & Cisco reporting!This paper studies the link between working hours and productivity using daily information on working hours and the performance of agents...
maxdata09Aug 22, 20201 minGenesys & Cisco reportingWe exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to...
maxdata09Aug 22, 20201 minGrow Your Blog CommunityWith Wix Blog, you’re not only sharing your voice with the world, you can also grow an active online community. That’s why the Wix blog...