Genesys and Cisco reporting Azure (in the Cloud)
Genesys & Cisco KPIs
Every contact center has unique reporting needs that depend on the line of business. This reporting tool helps to understand KPIs at a glance and immediately recognize when KPIs signal the need for further analysis. If you are eager to boost your inbound or outbound sales and looking for efficient ways to track your contact center metrics and monitor customer service performance, this tool is for you. This tool breaks down to give full visibility across your contact center and the entire organization. Our customizable reports bring the power and flexibility to your analytics.
Genesys & Cisco reporting Silverlight version
This version provides a rich graphical interface and it is written in Microsoft Silverlight 5. Browsers support Microsoft Silverlight 5: IE11, Avant, Safari, Firefox with the plugin (http://ninite.com/firefox-flash-silverlight/ninite.exe), or IE tab inside of Chrome.
Please, read the instruction on how to use the Demo.