Max Data LTD, Inc Solutions
for Your Industry
Business Process Outsourcing
Business Process Outsourcing (BPO) is one such industry that is focused both on the company’s internal processes and on customer communication. Our solutions help to track customer communication utilizing the contact center.
The call center agents that work in BPO with customer communication as their primary focus often need to manage the inbound as well as outbound calls. With these calls, call center agents sell the services of their clients and offer customer support at an extended level.
For this, we fetch and maintain the customer’s data in the CRM, maintain the call histories, the customer’s past issues, their resolution histories, etc. to improve the customer experience of their clients. A small mistake or interpretation of the customer data or queries can lead to the loss of a high valued customer.
Banking & Financial Services
Banking and financial services are always crucial regarding customer experience. If a person is making an online transaction of transferring a huge amount to someone and if that shows an error and he sees a deduction of that amount from his account, imagine the level of frustration he would have. This is just one banking instance where great customer service is extremely required.
With contact center software, that person would not need to wait in the long waiting queue and the call will be routed to the agent available. Also, his issues will get saved in the system which will be accessible by any agent answering his call next time.
Banking and financial industry make the best use of our tracking solutions for management and maintenance of the loan offerings, policy inquiries regarding various taxes, government rules & updates, etc. with the help of the automated calling, transferring, recording and many others.
The telecom industry has seen the major competition for a few years when it comes to prices for the phone calls and the Internet. So, if they are not a step ahead to improvise their customer experience, then, it is likely to lose the business.
The telecom industry has to offer multiple calling as well as Internet usage offers to acquire more customers. Also, with the wide usage of technology, there are times when there are issues with the network or the calls. So, for all these issues, contact center software plays a vital role here to manage and maintain everything.
Hence, our historical and real-time reporting solutions see a great future for the telecom industry.
Travel and Transportation
The travel and transportation industry can only win their customers by offering great customer experience. Call center software is now widely utilized by this industry.
The contact center software makes offering travel deals, solving travelers issues, flight bookings, cancellations, typo errors in the flight tickets, etc. easy and quick. Thus, not utilizing tracking software can break your customer flow and leave the worst reviews for your business.
A patient, when diagnosed with any small infection to any major disease, expects personalized care from everyone and especially from the doctor. So, when the hospital staff offers him personalized care through multiple communication channels after his visit, he feels like being treated the best.
The healthcare industry has already started using call center technology in order to offer premier customer services to their patients. Patients can choose their preference of communication, appointment notifications, billing details, etc. is taken care of by the contact center software.
All the inquiries for insurance claims, including outbound as well as inbound calls, application information, etc. need to be managed by the more carefully and precisely by our historical and real-time reporting software.
When each industry is looking forward to improving the customer experience, the automotive industry has not left behind. The automotive industry is one of the leading industries that utilize call center software.
With the contact center software, the automobile companies are looking to manage all operations for all the existing as well as new service stations just in order to satisfy their customer needs.
Customers are most likely to come back to the companies that offer post-sales services like vehicle maintenance services from time to time, selling off the spare parts, etc. So, our software helps to keep track of everything from calling the customer for their due maintenance service, to birthday wishes, to offering them specialized discounts on spare parts, and many more.