Every contact center has unique reporting needs that depend on the line of business. This reporting tool helps to understand KPIs at a glance and immediately recognize when KPIs signal the need for further analysis. If you are eager to boost your inbound or outbound sales and looking for efficient ways to track your contact center metrics and monitor customer service performance, this tool is for you. This tool breaks down silos to give full visibility across your contact center and the entire organization. Our customizable reports bring power and flexibility to your analytics. Unleash the power of HTML5 with Microsoft Azure (In the Cloud) with Genesys & Cisco’s historical and real-time reporting.