Work Force Management Real-Time Service Connector™ (WFM-RTS)
WFM Reporting: Unified Work Force Management Real-Time Service Connector™ (WFM-RTS) connects Cisco Unified Communication Manager, Genesys, Interaction Intelligence environment to a third-party Workforce Management (WFM) system such as Aspect eWFM, GMT WFM, NICE (IEX), Teleopti WFM, Verint WFM, and Genesys WFM. This allows displaying both real-time adherence and historical adherence data in the UCCR client. Work Force Management Real-Time Service Connector™ (WFM-RTS)

Aria GPlus vs Universal WFM Connector


Genesys WS vs Modular Agent Desktop
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