WFM Reporting: Unified Work Force Management Real-Time Service Connector™ (WFM RTS) connects Cisco Unified Communication Manager, Genesys, Interaction Intelligence environment to a third-party Workforce Management (WFM) system such as Aspect eWFM, GMT WFM, NICE (IEX), Teleopti WFM, Verint WFM, and Genesys WFM. This allows displaying both real-time adherence and historical adherence data in the UCCR client.
